Privacy Policy

1 What information we collect

When you use our feedback form ("Share Your Thoughts"), which is provided by Tally.so and available in the web version only, we may collect:

• Your email address
• Your feedback, suggestions, or questions
• Any other information you voluntarily provide

We do not collect any personal data when you simply browse events or use the app.

2 Microphone access

The app uses your device's microphone for two features:

• Speech to Text — converts spoken words to text on screen, so hearing people can communicate with you. Uses your device's built-in speech recognition.
• Feel the Music (web version) — detects bass frequencies in music and converts them to haptic vibrations on your device.

For both features:

• Audio is processed entirely on your device in real time
• No audio is recorded, stored, or transmitted
• You must explicitly grant microphone permission when prompted
• You can revoke microphone access at any time through your device settings

3 Notification preferences

If you opt in to event notifications, we store your preferences locally on your device. This includes:

• Your chosen event categories (e.g. music, theatre, comedy)
• Your chosen location preferences

Push notification subscriptions use the standard Web Push protocol. No personal information such as your name, email, or identity is collected as part of notifications.

4 Event data caching

Event listings are cached on your device for offline access using browser storage. This data consists of publicly available event information only and does not contain any personal data.

5 Anonymous install tracking

When the app is first opened (whether installed from the App Store, Google Play, or as a web app), a single anonymous event may be sent to our server. This contains only:

• Device type (mobile or desktop)
• Platform (iOS, Android, or web)

No personal identifiers, IP addresses, names, or other identifying information is collected or stored. This data is used solely to understand how many people use the app.

6 How we use your information

We use data collected through the feedback form to:

• Respond to your feedback or questions
• Improve the app and our services
• Share updates about BSL & ISL interpreted events (only if you've opted in)

We do not sell or share your personal data with third parties for advertising or marketing purposes.

7 Third-party services

The app uses the following third-party services:

• Cloudflare Web Analytics (web version only, not the installed app) - collects anonymous page view counts. No cookies are used, no personal data is collected. See Cloudflare's privacy information.
• Tally.so (feedback form, web version only) - processes feedback submissions. Any data you enter in the feedback form is handled under Tally's privacy policy.

8 No tracking

This app is designed with privacy in mind:

• We do not use cookies for tracking
• We do not use advertising identifiers
• We do not perform cross-app or cross-site tracking
• We do not share data with third parties for advertising
• We do not build user profiles or track your browsing behaviour

9 Your rights under GDPR and UK GDPR

Performance Interpreting Ltd is the data controller for any personal data collected through this app.

Under the UK General Data Protection Regulation (UK GDPR) and the EU GDPR, you have the right to:

• Access the data we hold about you
• Request that we correct or delete your data
• Withdraw your consent at any time
• Object to or restrict processing of your data
• Request data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

10 How we store your data

All personal data collected through the feedback form is stored securely using password-protected tools and services. Only authorised members of our team have access to this information.

We retain your data for up to 12 months unless you request deletion sooner.

Data stored locally on your device (notification preferences, cached events) remains on your device and can be cleared at any time through your browser or device settings.

11 Venue accessibility information

This app displays accessibility information for venues based on data sourced from official venue websites and publicly available access statements. This information is provided in good faith to help you plan your visit.

Performance Interpreting does not guarantee the accuracy, completeness, or availability of accessibility features at any venue. Venue facilities can change without notice due to refurbishment, temporary closures, equipment faults, or event-specific requirements.

We strongly recommend contacting the venue's access team directly before your visit to confirm that the facilities you need will be available on the day. Where possible, we provide venue contact details within the app to make this easier.

If you notice any incorrect or outdated accessibility information, please let us know at [email protected] so we can update it promptly.

12 Contact us

Performance Interpreting Ltd is the data controller. To access, update, or delete your personal data, or to exercise any of your rights, please contact us:

We aim to respond to all data-related requests within 30 days, in line with UK GDPR guidelines.